As concerns about the spread of the coronavirus COVID-19 increase, we wanted you to know what we are doing to care for both our employees and customers during this time.
Our plan is as follows:
Working remotely, connecting digitally: Our team is continuing to work normal business hours and has the resources and tools they need to do their jobs remotely. We are hustling from home and here to support you with the best-in-class service you’ve come to expect.
Taking care of one another: We will be donating 5% of our profits over the next month to a local organization supporting vulnerable families who need food assistance and direct relief during this difficult time.
Shipping: Due to the strict social distancing measures we’ve put in place at our fulfilment centres, our delivery times are a little longer than normal.
The safety of our staff and partners is our top priority, so we’re working around the clock to make sure that you can get your orders as quickly and safely as possible.
While we work to keep everyone safe, we expect there will be some delays to deliveries and some delivery options might not be available. You’ll be able to see all delivery options available to you at the checkout.
Packages: We understand there has been expressed concerns around packages being shipped internationally being unsafe. CDC states "In general, because of poor survivability of these corona viruses on surfaces, there is a very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Corona viruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with imported goods and there have not been any cases of COVID-19 in the United States associated with imported goods."
In addition, postal services say they are disinfecting all of its post offices, processing centers and vehicles as a health precaution.
We thank you for your patience during this time for the delivery of your packages. You can track the latest updates on your orders here .
We will continue to keep an eye on the situation and make further adjustments to our action plan if and when necessary. The health and well-being of our clients, team, and community are of utmost importance to us and will continue to be our north star as we navigate the road ahead.
Thank you for your steadfast support of our business—we are truly grateful.